Job Description

• Create, develop, utilize application monitoring solutions leveraging tools such as Splunk, Dynatrace and Tealeaf to gain visibility and generate alerts based on application availability and performance in production.
• Instrument applications where possible to correlate logs, traces, and metrics.
• Measure key SLIs (availability, response time, error rate, job success)
• Automate repetitive operational tasks and build health checks
• Create synthetic monitoring via Dynatrace
• Build and maintain monitoring for SAP systems (S/4HANA, EWM, Fiori, CPI, EDI, etc.)
• Configure alerts for infrastructure, applications, interfaces, and business processes.
• Create dashboards for operational reporting
• Engage in technical triage, troubleshooting, and problem resolution on functional and technical issues.
• Coordinate major incidents, help identify root cause, and drive post-incident reviews/postmortems
• Ability to navigate end-to-end SAP platforms to analyze and trace issues.
• Strong verbal and written communication skills - able to thoroughly document issues, findings, learnings to ensure resolutions and takeaways are understood by all teammates and peers.
• Develop and propose innovative approaches on process improvements.

• College degree (Bachelor's) in Computer Science, Information Technology, Engineering, or equivalent field
• 3-5 years of experience in Site Reliability Engineering, Production Support, Platform Engineering, Infrastructure, or DevOps.
• Experience supporting enterprise applications in production, preferably within SAP environments.
• Working knowledge of SAP platforms and integrations (S/4HANA, Commerce Cloud, EWM, SAP Integration Suite, Fiori)
• Experience with observability and monitoring tools such as Dynatrace, Splunk, or SAP Cloud ALM
• Demonstrated experience with incident management, production support, root cause analysis, and post-incident reviews.
• Proficiency in troubleshooting distributed SAP applications across infrastructure, application, and integration layers.
• Experience developing synthetic monitors and other test scripts to validate application health
• Understanding of SRE principles, including observability, automation, SLIs/SLOs, availability, and continuous service improvement.
• Experience participating in on-call support and major incident response in a production environment.

• Site Reliability Engineering
• Observability
• Troubleshooting Distributed SAP Applications
• SAP S/4HANA
• Root Cause Analysis

• SLIS/SLOS
• On-Call Support
• Incident Management
• Infrastructure
• Platform Engineering
• Post-Incident Reviews
• Synthetic Monitoring
• Test Script Development
• Automation
• Availability
• Continuous Service Improvement
• Major Incident Response
• Strong Verbal Communication
• Strong Written Communication
• Documentation
• SAP Commerce Cloud
• SAP EWM
• SAP Integration Suite
• Devops
• SAP Fiori
• Dynatrace
• Splunk
• Production Support
• SAP Cloud ALM

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